Return & Exchange Policy

GXLD offers a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the item in its original condition as long as you contact us within 30 days from the delivery date.

30-DAY RETURN CONDITIONS:

• Exchanges and refunds will be accepted within 14 days of your receipt of the order.
• After 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
• The products must be returned in new, resellable condition. Products that are altered or damaged (scratches, wreckage etc.) do not qualify.
• Items returned without authorization will not be accepted. To obtain an Authorization Form, please contact customer support via E-Mail at info@gxldsupply.com
• Shipping paid on Returned Items is non-refundable.
• Only one return is allowed per order.
• All Solid Gold Items are made to order. Therefore, all Solid Gold Sales are FINAL, NO REFUNDS OR EXCHANGES WILL BE ISSUED.

GXLD will only reimburse or pay for return shipping or re-delivery shipping costs under the following circumstances

• Customer received the wrong item.
• The item is broken, defective upon delivery. (For broken or defective items, customers need to contact us within 48 hours of receiving their order.)